Frequently Asked Questions

Answers to all your questions about pc88

From depositing money to VIP benefits, cricket betting, and customer support — find detailed answers to all the key topics at pc88 in one place.

Whether you are new to pc88 or have been playing for a long time — questions will always come up. On this page we have organized the most frequently asked questions from Bangladeshi players into five categories: Deposits, VIP Benefits, BPL & International Matches, Responsible Gaming, and Customer Support. If you do not find your answer, contact our 24/7 live chat.

Deposits

The minimum deposit amount for each payment method at pc88 is ৳500. Whether you use bKash, Nagad, or Rocket, you can start from ৳500. No deposit below this limit is accepted, so make sure you have enough balance before depositing.

Log in to your pc88 account, go to the "Deposit" section, and select Nagad. Send your amount to the designated Nagad number, then submit the transaction ID. The deposit usually appears in your account within a few minutes. The minimum deposit is ৳500. If you have any issues, let us know via live chat.

pc88 currently supports three mobile financial services: bKash, Nagad, and Rocket. Rocket is the mobile wallet of Dutch-Bangla Bank. Both deposits and withdrawals are available through all three methods. By using Bangladesh's most popular mobile payment systems, pc88 keeps transactions simple and fast for players.

First, confirm in the bKash app that the transaction was successful and copy the transaction ID. Then go to pc88's live chat and provide the transaction ID, amount, and time. In most cases the issue is resolved within a few minutes. The support team is available 24/7 to assist in Bengali.

To withdraw money from pc88, the minimum withdrawal amount is ৳800. After making a withdrawal request, the money usually reaches your bKash, Nagad, or Rocket account within 10 to 45 minutes. Make sure you enter your payment method number correctly when withdrawing.

VIP Benefits

The pc88 VIP program rewards regular players. The main benefit is weekly cashback — each week you get back a portion of your net losses. The cashback rate increases at higher tiers. VIP members also receive priority support and special offers that are not available to regular players.

pc88 has three VIP tiers:
Bronze — up to 0.3% cashback per week.
Silver — up to 0.7% cashback per week.
Gold — up to 1.0% cashback per week.
The more you play, the faster you can move up to higher tiers. Cashback at each tier is automatically added to your account at the end of the week.

Your VIP tier improves by playing regularly and consistently at pc88. The longer you stay active and participate in different games, the faster you will be promoted from Bronze to Silver and from Silver to Gold. You can ask in live chat for more details on how tier changes work.

At the end of each week, cashback is calculated as a set percentage of your net losses (total bets minus total winnings). For example, a Gold tier player can receive up to 1.0%. Cashback goes directly to your pc88 wallet and is added as usable balance.

BPL & International Matches

Yes, live in-play betting is available at pc88. You can place bets based on real-time statistics even after a match has started. In-play betting odds change every moment, so it is important to understand the flow of the game before making a decision. This feature is available for cricket, football, and several other sports.

The most popular cricket markets among Bangladeshi players are — match winner (which team will win), top batsman, over/under runs, method of first wicket, and man of the match. For example, in a hypothetical Bangladesh vs India match, you can bet on the match winner or total runs market.

The same markets are available for BPL (Bangladesh Premier League) and international tournaments like the T20 World Cup and IPL. However, international matches generally have more markets and odds change more quickly. Since BPL is Bangladesh's own tournament, it is of particular interest to local players. You will find matches from both tournaments at pc88.

Reading decimal odds is simple. Multiply the odds number by your bet amount to get the total return (including your original bet). For example, if the odds are 2.5 and you bet ৳100, you will receive ৳250 if you win (৳100 original + ৳150 profit). Any odds above 1 means there is profit. Typically, a heavy favourite team's odds are between 1.2 and 1.5, while the underdog's odds are higher.

Responsible Gaming

Watch out for some common signs: betting beyond your budget, playing more to recover losses, spending time meant for family or work on gambling, being unable to stop playing or feeling uncomfortable when you try. If any of these apply to you, it is wise to take a break and consider seeking help.

Yes, pc88 strictly enforces the 21+ age rule. Only people aged 21 or above may create and use an account on this platform. Preventing minors from gambling is our responsibility. Cooperating with the age verification process is the duty of every player.

You will find information about various support organizations on pc88's responsible gaming page. You can also directly request self-exclusion or limit-setting through our 24/7 live chat. Acknowledging a problem and seeking help is not a sign of weakness — it is a sign of awareness.

Yes, pc88 offers deposit limit setting as a responsible gaming tool. You can set a maximum daily, weekly, or monthly deposit limit. Once this limit is activated, it cannot be increased before the set period ends — making it an effective way to control your budget. You will find this option in live chat or in your account settings.

A cooling-off period means taking a break from your account for a set time (such as 1 week or 1 month). Self-exclusion is more long-term — keeping your account closed for a set period or permanently. For either option, email [email protected] or make a request via live chat. Our team will act promptly.

Customer Support

Having some information on hand before speaking with support will speed up the resolution: your registered mobile number or email, the exact time the issue occurred (date and approximate time), the transaction ID if a payment was involved, and a brief description of the problem. This helps the support agent verify your account quickly and resolve the issue.

Yes, pc88's customer support team provides service in both Bengali and English. Bengali language support has been ensured with Bangladeshi players in mind. Write in Bengali via live chat or email and you will receive a reply in Bengali.

pc88 offers two support channels. The first is live chat — get instant help through chat on the website. The second is email — you can send a message to [email protected]. Email is effective for complex matters since you can include detailed descriptions and relevant screenshots.

pc88's customer support is available 24 hours a day, 7 days a week. Whether it is 2 AM or 6 AM — you can contact us via live chat or email at any time according to Bangladesh Standard Time (BST, UTC+6). The service remains active on Eid, Puja, and any other holiday.

Still have questions?

Our expert support team is available 24/7 for you. Chat with us now via live chat or send us an email with the details.

Live Chat 24/7 direct support

For a faster response:

Transaction ID and mobile number ready — issues will be resolved faster.