pc88's Privacy Policy
Your personal data is our top priority — this policy details how pc88 collects, uses, and secures your information with SSL technology.
pc88 ("we", "our", "platform") operates a safe and transparent online gaming service for players in Bangladesh. This Privacy Policy ("Policy") explains how pc88 collects your personal data, what it is used for, who it is shared with, and how it is kept secure. By using this platform, you are considered to have accepted the terms of this Policy.
We believe every player's personal data is their own. That is why pc88 never sells your data to third parties or uses it for unnecessary purposes without your consent. Protecting your privacy is our ethical responsibility.
Introduction & Scope
This Privacy Policy applies to the pc88 website and all related digital services, including: account registration, login, gaming activity, deposit and withdrawal processes, customer support, and promotional communications.
This Policy applies only to pc88's own platform. For the privacy policies of third-party websites, payment providers, or game developers, you will need to contact them directly.
Types of Data Collected
pc88 may collect the following types of data:
a) Identity Information
- Full name and date of birth
- National ID or passport number (for identity verification)
- Email address and mobile number
- Current address
b) Financial Information
- Payment method details (bKash, Nagad, Rocket — mobile account numbers)
- Transaction history: records of deposits, withdrawals, and bonuses
- Wallet balance and credit history
c) Technical Information
- IP address and device type
- Browser version and operating system
- Session duration and login logs
- Cookie data and cached information
d) Gaming Activity Information
- Play history, bet amounts, and results
- Preferred game categories
- Bonus usage records
- VIP level and rewards history
How Data Is Collected
We collect data in the following ways:
- Directly provided: Information you voluntarily give when opening an account or contacting customer support.
- Automatically collected: Technical data collected automatically via cookies, web beacons, and log files while you use the platform.
- Payment providers: Financial information required when completing transactions through bKash, Nagad, and Rocket.
- Identity verification: Information from documents submitted as part of the KYC (Know Your Customer) process.
Please note that providing certain information is mandatory to open an account and use services on pc88. Without it, some services may not be available to you.
Purpose of Data Use
pc88 uses your data only for the following legitimate purposes:
Service Operations
- Account creation, management, and verification
- Processing deposits and withdrawals
- Managing bonuses and promotional offers
- Uninterrupted delivery of gaming services
Security & Compliance
- Preventing fraud and unauthorised access
- Complying with Anti-Money Laundering (AML) procedures
- Preventing minors from accessing the platform
- Ensuring account security
Contact & Support
- Providing customer support (via live chat and email)
- Important account notifications and transaction confirmations
- Sending promotional information with your consent
Improvement & Analytics
- Improving platform performance
- Personalising the gaming experience
- Monitoring risks related to responsible gaming
Data Sharing & Third Parties
pc88 never sells your personal data. However, data may be shared in the following limited circumstances:
Service Providers
Necessary transaction data is shared with mobile financial service providers such as bKash, Nagad, and Rocket for payment processing. These providers are governed by their own privacy policies.
Game Software Providers
Technical gameplay-related data may be shared with game developers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, Microgaming, and NetEnt. This is solely to ensure uninterrupted service.
Legal Obligations
Data may need to be disclosed under court orders, lawful requests from investigative authorities, or applicable law. In such cases, we provide only the minimum information required within legal limits.
Data Protection & Security
To ensure the security of your data, pc88 applies industry-standard technical and organisational measures:
- SSL Encryption: All data transmissions are encrypted using SSL/TLS protocols, preventing third parties from intercepting the data in transit.
- Secure Servers: All data is stored on secured servers and undergoes regular security testing.
- Access Controls: Only authorised staff can access your data, and they are required to follow strict confidentiality agreements.
- Regular Audits: Data protection measures are regularly reviewed and improved.
- Password Protection: Passwords are never stored in plain text — only one-way encrypted hashes are stored.
However, it is not possible to guarantee 100% security when transmitting data over the internet. We therefore ask you to always keep your password confidential and log out of your account after using an unfamiliar device.
Cookies & Tracking Technologies
pc88 uses cookies and similar technologies to operate the platform effectively.
Essential Cookies
These cookies are necessary for the platform's core functionality — such as maintaining login sessions, validating security tokens, and remembering language preferences. The platform cannot function properly without them.
Functional Cookies
These cookies are used to remember your preferences and settings, so you do not need to set them up again each time you log in.
Analytics Cookies
Used to collect aggregate statistics about platform usage. This information is not personally identifiable and is used solely to improve the service.
Cookies can be disabled from your browser settings. However, doing so may cause some platform features to not work correctly.
Data Retention Period
pc88 retains your personal data only for as long as necessary — no longer. Data is held according to the following policy:
- Active accounts: All data is retained for as long as the account remains active.
- After account closure: Financial and identity data is retained for a specified period as required by law.
- Transaction records: Retained for an extended period for fraud prevention and legal compliance.
- Technical logs: Deleted once they are no longer needed for security monitoring.
Once the retention period has ended, data is securely deleted or anonymised.
Your Rights
If you have an account with pc88, you may exercise the following rights:
Right to Access
You have the right to know what data we hold about you. Upon a written request, we will provide you with a copy of that data.
Right to Correct Information
If there is any error or incompleteness in your personal information, you may request that it be corrected. We will update it as soon as possible.
Right to Delete Information
You may request the deletion of information that is being stored beyond legal obligations. However, if there is an active account or a financial audit requirement, it may not be possible to delete all information immediately.
Right to Object to Processing
You may object at any time to the processing of your information for marketing communications. In that case, we will stop such communications immediately.
To exercise any of the rights mentioned above, email us at [email protected] or contact us via 24/7 live chat.
Protection of Minors
pc88 provides services only to individuals aged 21 or older. We do not knowingly collect any personal information from minors.
An age verification process is in place during account registration. If we suspect that an account belongs to a person under 21, we will immediately suspend that account and delete the collected information.
Changes to the Policy
pc88 reserves the right to update this privacy policy as needed. If significant changes are made to the policy, we will notify you in the following ways:
- By posting a notice in a prominent place on the website
- By sending a notification to your registered email address
- Through a pop-up notification when logging in to the platform
If you continue using the platform after the changes, you will be considered to have accepted the updated policy. Therefore, it is recommended that you check this page regularly.
Contact
If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us:
- Email: [email protected]
- Live Chat: Available 24/7, in both Bengali and English
After receiving your privacy-related request, we will try to respond as soon as possible.
Need More Help?
If you have any questions about the privacy policy or your personal information, the pc88 support team is always here for you. Contact us via 24/7 live chat or email.