Someone I know is struggling with a gaming problem — what can I do?

Start by speaking with them calmly and with empathy. Encourage them to contact pc88's support team — via live chat or by email at support@pc88.beer. Professional mental health support may also be helpful if needed.

How do I contact pc88 for support?

There are two ways to get in touch: (1) Click the live chat button at the bottom or top corner of any page — help is available 24/7. (2) Send an email to support@pc88.beer and describe your issue in detail. Our team will respond as quickly as possible.

For 21+ only

pc88 Responsible Gaming

Gaming is for enjoyment — not addiction. pc88 is committed to giving you the best experience while keeping you safe, informed, and protected.

Our Responsibility Commitment

pc88 believes gaming should be a source of fun — it should never cause financial stress or emotional distress.

Online gaming is a form of entertainment. But like any form of entertainment, it requires mindful and measured participation. At pc88, we want every player to stay safe, enjoy themselves, and play within their own limits.

For players in Bangladesh, we offer several important tools and features — such as setting deposit limits, taking a temporary break (time-out), and suspending or permanently closing your account through self-exclusion if needed. All these steps are in your hands — you make the decision.

The pc88 platform is for players aged 21 and above only. Age is verified at the time of account registration, and we are strictly committed to keeping minors away from gaming.

If you feel that gaming is having a negative impact on your life, relationships, or finances, contact us right now. Our support team is always ready via 24/7 live chat and email at [email protected].

Signs of Problem Gaming

Certain signs indicate that gaming is no longer entertainment — and that it is time to seek support.

Watch out if you notice these signs:

Spending more than your set budget and continuing to play more in an attempt to recover losses.
Gaming in secret, hiding it from family, friends, or work.
Feeling restless or irritable when trying to stop gaming.
Skipping sleep, meals, or other daily activities to keep gaming.
Borrowing money or spending savings to fund gaming.
Repeatedly trying to quit but failing each time.

If you notice even one of these signs in yourself, contact pc88 right away. Our support team can speak with you and help you put the right protective measures in place.

Our Protection Tools

pc88 makes these protective measures available to all players at all times — free of charge and effective immediately.

Deposit Limit

Set your own maximum daily, weekly, or monthly deposit amount. Once set, it takes effect immediately and keeps your finances in your control.

Time-Out (Temporary Break)

Take a temporary break from 1 day to 30 days. During this period you will not be able to log in or place bets — sometimes taking a little distance is the best decision.

Self-Exclusion

Choose long-term or permanent self-exclusion. Once you select this option, pc88 will ensure that access to your account is completely blocked.

Age Verification (21+)

Age verification is mandatory when opening an account at pc88. Ensuring that minors cannot use the platform is our highest priority.

Gaming History Review

View your full history of bets, wins, and losses at any time. Understanding your own spending patterns is the first step toward responsible decisions.

24/7 Support

How to Activate Protection Tools

Activate your account's protection features in just a few steps.

Log in to Your Account

Open Profile Settings

Click the profile icon at the top right and select "Security Settings".

Choose Your Preferred Tool

Set whichever you need — deposit limit, time-out, or self-exclusion.

Talk to Support

If you cannot find the setting, let us know directly via live chat — we will help you straight away.

Tips to Keep Yourself Safe

Set a fixed budget before you play and never spend beyond it.
Do not place more bets to try to recover losses — that is the biggest mistake.
Take regular breaks; playing for long stretches at a time increases mental stress.
Stay away from gaming entirely during times of financial difficulty.
Only play with money you already have in bKash, Nagad, or Rocket — never with borrowed or loaned money.
Let a family member or someone you trust know about your gaming — transparency provides protection.
Do not think of gaming as a source of income — it is entertainment, not an investment.

Advice for Parents

If there are children or teenagers in your home, make sure they cannot access your device or account. Never share your pc88 login details with anyone.

Use a strong password for your account and make it a habit to log out after playing. Keeping your account secure matters not just for you, but for your whole family.

If you feel that a family member is becoming overly interested in gaming, please contact us. We will help with the right information and protective measures.

Remember: this platform is for players aged 21 and above only. Keeping minors away from gaming is our responsibility to society.

Questions & Answers About Responsible Gaming

Find answers to common questions about protection tools and policies here.

Setting a deposit limit defines the maximum amount you can deposit per day, per week, or per month. Lowering a limit takes effect immediately. Increasing a limit requires a waiting period — this is designed to prevent impulsive decisions.

Yes, self-exclusion takes effect as soon as your request is verified. During this period you will not be able to log in to your account, place any bets, or make new deposits. If you do not want to receive promotional emails while self-excluded, please let us know.

Start by speaking with them calmly and with empathy. Encourage them to contact pc88's support team — via live chat or by email at [email protected]. Professional mental health support may also be helpful if needed.

A time-out is a short-term break — typically from 1 day to 30 days. The account is reactivated automatically once the period ends. Self-exclusion is long-term or permanent — once activated, the account cannot be restored before the set period expires. Our support team can help you decide which option is right for you.

No, not at all. A minimum age of 21 is required to play at pc88. Age is verified at the time of registration. If any account raises suspicion, we investigate it and close it if necessary. Protecting minors is our highest priority.

There are two ways to get in touch: (1) Click the live chat button at the bottom or top corner of any page — help is available 24/7. (2) Send an email to [email protected] and describe your issue in detail. Our team will respond as quickly as possible.

Enjoy Safely — with pc88

Play responsibly and enjoy pc88's wide game collection. If you have questions, check our FAQ or support page.

View FAQ pc88 Casino Play Slots Cricket Betting

More Sections at pc88

Browse our other popular sections.